FAQ
Direct answers about AI inquiry assistants
These answers describe the current InquiryFlowAI product behavior and its limits. They do not claim customer results, rankings or guaranteed conversion.
Fact-checked against current product behavior · Updated
Common evaluation and setup questions
What is an AI inquiry assistant?
An AI inquiry assistant is a chat tool for product-led websites. It answers with merchant-maintained product knowledge, qualifies model, quantity, country, buying timeline and contact details, then hands a structured inquiry to sales.
How is an AI inquiry assistant different from live chat?
Live chat usually focuses on immediate answers or human handoff. An AI inquiry assistant also asks for missing buying details, organizes intent evidence and prepares a conversation summary. Sales still owns pricing, commercial judgment and closing.
Which websites are a good fit?
It is most useful for product-led websites where visitors ask about specifications, models, MOQ, certification, samples, lead time or customization, and sales needs those details before follow-up—such as machinery, custom packaging and export websites.
What evidence does the AI use?
It uses products, knowledge sources and shareable files maintained in the merchant workspace. Teams should test frequent questions before launch; when evidence is missing, the assistant should clarify or hand off instead of inventing an answer.
Must I change DNS during signup?
No. Signup creates a preview workspace and an unclaimed site first. Prepare product knowledge and test answers, then claim the real domain in the admin when you are ready to install the widget.
Does it replace sales?
No. It handles repeated questions, qualifies buying conditions, captures contact details and prepares summaries. Sales remains responsible for quotes, commitments, commercial judgment and follow-up.
How can teams reduce incorrect AI answers?
Maintain accurate, non-conflicting product knowledge, separate content by topic, test frequent questions before launch and review answer evidence. Pricing, compliance commitments and unsupported conclusions should be confirmed by a person.
Can I test it before going live?
Yes. The homepage provides a preset demo that does not collect the conversation, and a preview workspace lets you test with your own content. Live installation information is available after the real domain is claimed.